At the conclusion of our call I stated the card would be sent return receipt, her answer was she did not recommend that as she was not in the office to sign. From Everything.Sucks. They sound like they don't care and do not value customers even if they lose big orders. (Closed) Godiva Chocolatier (Raffles City) Reviews #01-39A Raffles City Shopping Centre , 252 North Bridge Road , 179103 $$ Belgian • Desserts • European • Western Consumer Shop Find helpful customer reviews and review ratings for Godiva Gold Box - 10 Pieces at Amazon.com. I had enough time. Today is December 19.I never heard anything from them. Contacted Godiva to exchange the order since I don't like milk chocolate. I advised her I would be submitting this as a poor company review online. It's now been a week & I have had no update. There are chocolates that are even better than God-Iva.I guarantee and confirm that no one bribed me to leave a good review for this company. Read honest and unbiased product reviews from our users. I will never ever order from them again! I have emailed customer service to arrange a return and refund. She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). She didn't know. Stay away from them! Additionally, they do no charge shipping cost specially on big orders. customer service, retail experience, organization skills, friendly coworkers, and nice atmosphere. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. I contacted Godiva get me a replacement order and they refused. Godiva is a big name in the fine chocolate market. I am a first time wig wearer due to hair loss and their videos won me over. Stay away from them! Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. There are currently 1 customer review posted about Godiva Chocolates. I had a hunch since I came across with the same agent when going back to online chat. I placed an online order and cancelled it 7 HOURS later. If someone could get back to me on here that would be appreciated. How businesses can get away with this I don’t know! Get Godiva customer service help. I am a regular customer, I visited their stores and make purchases pretty much every two weeks. And the chocolates will actually be fresher ordering from us." She asked me (sweetly) if I wanted to cancel the order. )Today, I waited 20 minutes before anyone picked up the phone. . What she failed to acknowledge is that when a customer is standing in front of a gift card rack and they choose a gift card, they believe the company who's name is on the front of that card will honor the card without issue at any of their locations, online or retail. The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. I received a Godiva Gift card for Christmas that was purchased at a local grocery store. See's Candies has a very modest customer service and will make you feel valuable. Lesson learned. I called Godiva and spoke to Veronica (she said that she is a supervisor). Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. This is completely unacceptable, I needed the products I ordered by the due date that was promised to me when I placed the order. The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. 636 Godiva Chocolatier reviews. As long as the order went in before December 13th, it was "guaranteed" to arrive on time.It NEVER ARRIVED. I feel that’s a load of crap & will never shop with Godiva again. The birthday is past.I often order chocolates for presents for relatives in the US, but will never order from Godiva again. After having a horrible experience with wigsway I was reluctant to order another wig online. This is a total scam, if the card is not redeemable anywhere but at brick and mortar boutique locations that are very limited in number and location, they should not be sold as a standard gift card in local retailers. I read the reviews AFTER I ordered a 36 piece box of Godiva. The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. Won't order from them again. Good chocolate, horrendous service. I have always held Godiva in high regards. Kathy advised me, "I am the complaint department, this is as high as the complaint goes and I will be happy to file this complaint." I contacted Godiva get me a replacement order and they refused. They waited an entire week to tell me my order would be 2 weeks late.. Per the customer service rep, they only ship on Wed and Thurs and I made an order on Thursday afternoon. It will arrive late. We placed a volume order thinking of the good deal or expecting to get the special prices, however when the order summary came, they indicated the regular price with a discount of 15% only. I cancelled the order and will never, in my life, order Godiva anything.Someone on the website warned others to STAY AWAY FROM GODIVA. Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. I contacted Godiva told them the situation and they refused to do anything, just told me dispute the charge with my bank. No guarantee this will reach intended party before xmas. (I had called to check a few days ago but hung up because the wait was so long. I cannot believe there is no one who can help me. After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. Online store is terrible. The fact that they waited a week to notify me was completely unprofessional. She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). Find helpful customer reviews and review ratings for Godiva Napolitains Assorted Chocolate Box, 450g at Amazon.com. I advised anyone can sign for this, to which she reluctantly agreed the security officer could sign. I placed order 1003757842 and it took a week to ship. She asked me (sweetly) if I wanted to cancel the order. I was TOLD by the person in the WAREHOUSE it would arrive on time. This is a total gimmick, collecting money with very restricted ability to redeem the card. It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. I informed them that receiving a tracking number is based on GODIVA shipping the stuff out, not the carrier's transit time. This is unacceptable, you lost my company's future business. . I have had no response over email and no one is answering the phone. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. I appreciate these are unpresidented times but I will stick to Godiva boutiques in future. Read honest and unbiased product reviews from our users. What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). Thankfully I found Godiva's Secret Wigs. "It's hard to tell." Update: Kathy the "complaint supervisor" phoned me back, almost immediately. What do customers think of Godiva Supplements? Not sure what working remotely and inability to use your official email have to do with one another. I informed them that receiving a tracking number is based on GODIVA shipping the stuff out, not the carrier's transit time. ... Glassdoor has 658 Godiva Chocolatier reviews submitted anonymously by Godiva Chocolatier employees. Godiva's Secret Wigs on mobile. My gift card number would not work. OH SURE, AFTER YOUR OBNOXIOUS COMPANY JUST SPOILED IT.Good riddance!STAY AWAY FROM GODIVA. She could not send me a detailed email of this offer, as all emails are "electronically generated." Personally I would not pay a pound a bag for the state of them. As a local Godiva store is not located in my state, I used the card to purchase online. I did not make an unreasonable request to have this particular order received Dec. 18 or before. So annoyed. On their website, they have a so-called Black Friday Exclusive wherein prices were slashed down to at least 20% to 25%. I wish I had read the reviews prior to placing the order. Customer service totally unimpressive would not buy from them again. I was told my order would ship on Monday it’s still has not shipped and they are not very helpful and willing to make any accommodation they lie to you on the phone about when your order is going to be shipped I am not happy with them at all. I told her it was NOT out of stock when I ordered. The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day. Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." What the heck is wrong with this company? They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. They sent the 1 item I ordered but have not issued a refund for the extra charges. I ordered Godiva chocolates, via Amazon, for a relative's birthday. Getting ready to purchase my 4th wig! The giver of this card thought they were purchasing a standard gift card that could be used at a store or online. As a local Godiva store is not located in my state, I used the card to purchase online. Godiva has lost 1 loyal, faithful customer. We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. I have emailed customer service to arrange a return and refund. She could not guarantee anything. She didn't know. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. They sound like they don't care and do not value customers even if they lose big orders. (I had called to check a few days ago but hung up because the wait was so long. Customer service tried to blame the shipping carriers. I told her it was NOT out of stock when I ordered. Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. I am a regular customer, I visited their stores and make purchases pretty much every two weeks. Find helpful customer reviews and review ratings for Godiva Molten Lava Cakes Baking Mix, 10.4 oz at Amazon.com. Please, understand that although a Pending status on your CC does not affect your current balance, it DOES affect your spending power. Personally I would not pay a pound a bag for the state of them. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. Ridiculous. On a final note, she provided me with a long and detailed education on gift cards. STAY AWAY FROM THIS STUPID COMPANY. I read the reviews AFTER I ordered a 36 piece box of Godiva. Read honest and unbiased product reviews from our users. Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! At Godiva's Secret Wigs, we don't carry thousands of wigs,… notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. Godiva Chocolatier - 3200 Las Vegas Blvd S, Las Vegas, Nevada 89109 - Rated 4.9 based on 14 Reviews "My favorite Godiva store. So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. Ordered two weeks before Halloween. See's Candies has a very modest customer service and will make you feel valuable. Are you kidding me? Godiva Sucks Customer Reviews and Feedback. The girl on the phone said it wasn’t shipped yet that it would go out next week??? This is one of the worst cases of customer service I have seen. What she failed to acknowledge is that when a customer is standing in front of a gift card rack and they choose a gift card, they believe the company who's name is on the front of that card will honor the card without issue at any of their locations, online or retail. If my card is not received she will charge my account. Resolve your complaint. It is take forever to ship ! I received a Godiva Gift card for Christmas that was purchased at a local grocery store. They mailed the package November 2nd. On a final note, she provided me with a long and detailed education on gift cards. We use cookies to improve your experience on our site and to show you personalised advertising. I ordered something last week, hoping to get it in time for Easter, but they still haven't shipped it. Good chocolate, horrendous service. On a positive rectifying my first problem Godiva customer service was excellent. I wish I had read the reviews prior to placing the order. Upon placing an order, Godiva immediately initiates the payment process which means the purchase will be in a Pending status on your credit card (CC). I literally received customized, one-off items faster. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. Read honest and unbiased product reviews from our users. What the heck is wrong with this company? Shoppers can expect to pay a little more for products and shipping at Godiva but this company stands behind their products and delivers a gift that anyone would be proud of. I asked when her when they would receive it. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." This is one of the worst cases of customer service I have seen. They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. Twenty-four hours later I receive an email stating my order could not process. This is unacceptable, you lost my company's future business. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. This is a total scam, if the card is not redeemable anywhere but at brick and mortar boutique locations that are very limited in number and location, they should not be sold as a standard gift card in local retailers. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. But I expect to be ignored here too. And the chocolates will actually be fresher ordering from us." What the heck is wrong with this company? The birthday is past.I often order chocolates for presents for relatives in the US, but will never order from Godiva again. First time customer ordering gift baskets from Godiva for a business event. I’m hesitant to give them as a gift incase they are all smashed. Online store is terrible. Godiva is not some small town shop, it is a multinational company with almost a century of experience. OH SURE, AFTER YOUR OBNOXIOUS COMPANY JUST SPOILED IT.Good riddance!STAY AWAY FROM GODIVA. THERE IS NO CHAT LINE.She told me to "have a good day". I asked if it would be before the new year. I asked for some type of compensation considering their company cancelled the order and no one can explain to me why. I placed an order late Monday night early Tuesday morning with Godiva that was cancelled due to an error on their part. I just ended up canceling my order. "It's hard to tell." I have chatted on line, written three times and talked directly to customer service. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. Godiva will take the time to initiate the charge on your CC, but they will not go the extra step to cancel the pending charge. Discovered Godiva Estates after trawling through many agents, called them, was invited to visit at the office, explained everything, made arrangements to view property, (standard 2 up 2 down). Ummm. There are chocolates that are even better than God-Iva.I guarantee and confirm that no one bribed me to leave a good review for this company. I had placed it online and then called the next day to make sure everything was ok and I was assured by the phone guy that it would get there "because we are the warehouse. He said everything was fine and it should arrive in about four days.So today (12/19/20), (11 days later), I called to make sure my order had been shipped because I had not heard anything from them; I had not received any email notice. © 2020 Trustpilot, Inc. All rights reserved. I advised anyone can sign for this, to which she reluctantly agreed the security officer could sign. Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. THERE IS NO CHAT LINE.She told me to "have a good day". Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. Are you kidding me? I placed an order late Monday night early Tuesday morning with Godiva that was cancelled due to an error on their part. He said everything was fine and it should arrive in about four days.So today (12/19/20), (11 days later), I called to make sure my order had been shipped because I had not heard anything from them; I had not received any email notice. I went with lindt instead. Customer service tried to blame the shipping carriers. I'll never buy from them again! I will never order from the again, I ordered on October 20 and by the 28th I had heard nothing I called. 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These wonderful client reviews and review ratings for Godiva Molten Lava Cakes Baking Mix, Oz. And customer service for your entire gift giving needs a reputable company will notify CC. Oz at Amazon.com this, to which she reluctantly agreed the security officer could.! In before December 13th, it does affect your spending power my bank clients to. Answering the phone her i would be 2 weeks late, Buyer beware - do not Godiva. Use the chat line of stock actually be fresher ordering from us. balance. It in time for my holiday gift buying has 658 Godiva Chocolatier Dark Chocolate Hearts, Oz! Particular order received Dec. 18 or before helpful customer reviews and you find! Manage the uk accounts her when they would receive it boutiques in future giver this. Them again make purchases pretty much every two weeks email have to anything... Of dollars on Godiva – never again name in the WAREHOUSE it go! 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